Refund Policy

At The Divine Lights Divine Arsh and Shivansh, we strive to provide high-quality tarot reading, career guidance, and counseling services. We understand that unexpected situations may arise, and we are committed to handling refunds transparently and fairly.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

Service Cancellation by Us: If we cancel a session due to unforeseen circumstances, you will be entitled to a full refund or rescheduling at no extra cost.
Technical Issues: If you face a technical issue during an online session that cannot be resolved, we will offer rescheduling or a refund.
Double Payment: In the event of duplicate transactions, a full refund for the additional payment will be processed.

2. Refund Conditions for Different Services

2.1. Tarot Reading Services

Cancellation by Client:
- Cancellations made 24 hours before the scheduled session: 100% refund.
- Cancellations made within 24 hours of the session: No refund, but rescheduling is allowed once, subject to availability.
No-Show by Client: If the client fails to attend the session without prior notice, no refund will be given.

2.2. Career Guidance and Counseling Sessions

Cancellation by Client:
- Cancellations made 12 hours before the scheduled session: 100% refund.
- Cancellations made within 12 hours: No refund, but rescheduling will be offered subject to counselor availability.
No-Show by Client: No refund will be provided for missed sessions without notice.

3. Refund Process

Refund requests should be submitted by email at [Insert Email] or through our contact form within 24 hours of the canceled or disputed session.
Once a refund request is received, we will review and verify the details.
If approved, the refund will be processed within 7-10 business days.

4. Refund Method

Refunds will be made to the original payment method used during the transaction.
In the case of UPI or wallet payments, the refund will reflect in the same account or wallet.

5. Non-Refundable Transactions

The following situations are non-refundable:

Partially used or completed sessions.
Cancellations made beyond the stipulated refund window (24 or 12 hours, as applicable).
Custom consultations or packages once the service has started.

6. Processing Fees and Deductions

In case of payment gateway charges or third-party transaction fees, these may be deducted from the refund amount, unless the issue is due to an error on our part.

7. Dispute Resolution

If you are unsatisfied with our resolution of your refund request, you can contact us at [Insert Email] or escalate the matter to your bank, as per RBI’s grievance redressal mechanism.

8. Changes to the Refund Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be communicated through our website and will apply to future transactions.